04/06/18: In accordance with our previous notices, as of 11:59pm on April 6, 2018, Retina-X has taken all customer accounts offline. Please note that we may retain certain backup copies of logs for purposes of the ongoing investigation into the unlawful intrusion of our systems. Once it is no longer necessary for investigative purposes, those logs will be permanently deleted as well. Thank you for your understanding. If you have questions please contact support@retinax.zendesk.com. This email address will be active until May 7, 2018.

03/05/18: Regrettably Retina-X Studios, which offers cutting edge technology that helps parents and employers gather important information on devices they own, has been the victim of sophisticated and repeated illegal hackings. Over the past year, Retina-X Studios has begun to implement steps designed to enhance our security measures which had the positive outcome of restricting data obtained by the hackers in the most recent intrusion. No personal data was accessed, but some photographic material of TeenShield and PhoneSheriff customers has been exposed. As a result, and to protect our valued customers, Retina-X Studios is immediately and indefinitely halting its PhoneSheriff, TeenShield, SniperSpy and Mobile Spy products. We will be offering pro-rated refunds to any customers who currently have a contract with Retina-X Studios for these services. If you are an active subscriber of any of these services, you will receive an email from us with information about how to obtain a pro-rated refund and access to your data during this process.

Retina-X Studios is sharing information about the illegal hackings and cooperating with the appropriate authorities. The perpetrators of these illegal acts have been motivated by their unfounded opposition to the private activities of parents and employers on devices they own and with the consent of users of the devices. The perpetrators, who will likely never be identified or brought to justice, have shared their actions with online publications to gain attention. They are cowards who work in the dark and use the media to promote their agenda. Retina-X apologizes to our customers for any inconvenience this situation has caused, but our first priority is to you. We appreciate the loyalty you have shown our company and these valuable services.


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